Customer Experience Specialist — Flexible Hours & Discount

Ashley Furniture Industries; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Extended health, dental benefits, and视

Job summary

Ashley Furniture is seeking a Customer Service Representative to greet customers, process sales orders, and manage customer accounts at our Daytona Beach location. You will handle cash transactions, assist with financing arrangements, and collaborate with sales and merchandising teams to ensure a seamless shopping experience.

Flexibility for weekends/holidays is required while upholding accuracy and excellent service.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• 1 year of customer service, office, and/or administrative experience preferred.
• Knowledgeable Microsoft Office Suite and system transactions.

Responsibilities

• Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image.
• Sales Order Support: Assist with processing sales orders accurately and efficiently.
• Customer Account Management: Process customer credit applications and maintain accurate account information.
• Cash Handling & Financial Procedures: Follow cash handling procedures and reconcile transactions.
• Customer Issue Resolution: Address inquiries and concerns professionally, escalating as needed.
• Audit & Compliance Assistance: Support audits, inventory processes, and paperwork accuracy.
• Reporting & Documentation: Maintain records and prepare routine reports.
• Team Collaboration: Work with sales, merchandising, and store associates.
• Technology & Systems: Use POS systems, retail software, and Microsoft Office.
• Complete any additional tasks as assigned by management.

Skills

Customer service

Teamwork

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

POS system

Job description

Ashley Furniture is seeking a Customer Service Representative to greet customers, process sales orders, and manage customer accounts at our Daytona Beach location. You will handle cash transactions, assist with financing arrangements, and collaborate with sales and merchandising teams to ensure a seamless shopping experience.

Flexibility for weekends/holidays is required while upholding accuracy and excellent service.