Customer Experience Specialist: Fast-Paced Support

Lennox; Fort Lauderdale (FL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Wellness program

Pet insurance

Tuition reimbursement

Job summary

Lennox National Account Services (NAS) is hiring for a customer service role in Fort Lauderdale. You will handle incoming calls, respond to emails, and help meet customer needs while possibly selling Lennox products or services.

The role requires strong communication, detail orientation, and the ability to learn technical terminology. This salaried, non-exempt position offers a defined starting range and a comprehensive benefits package, including retirement and health programs.

Qualifications

• Excellent written and verbal communication skills, including active listening.
• Ability to learn and understand technical terminology.
• Must work in a fast-paced, goal-oriented environment.
• Ability to navigate a computerized data entry system and related apps.

Responsibilities

• Process new orders based on customer requests.
• Track open orders to ensure prompt completion.
• Check pricing and verify availability.
• Troubleshoot customer problems and initiate standard action for repair, replacement, return or field service.
• Respond to customer inquiries by referring to published materials or senior staff,

Skills

Excellent written and verbal comms

Technical terminology understanding

Multi-tasking and detail orientation

Computerized data entry familiarity

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Lennox National Account Services (NAS) is hiring for a customer service role in Fort Lauderdale. You will handle incoming calls, respond to emails, and help meet customer needs while possibly selling Lennox products or services.

The role requires strong communication, detail orientation, and the ability to learn technical terminology. This salaried, non-exempt position offers a defined starting range and a comprehensive benefits package, including retirement and health programs.