Customer Experience & Service Coordinator

Lennox International; Fort Lauderdale (FL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement plan

Tuition reimbursement

Paid time off and holidays

Job summary

Lennox International is seeking a Customer Service Specialist located in Fort Lauderdale, Florida. The successful candidate will handle incoming calls to fulfill customer needs and ensure satisfaction. Responsibilities include processing orders, tracking open requests, and addressing customer inquiries.

This role offers a starting salary range of $36,000 to $50,000 annually, along with a comprehensive benefits package, including medical, dental, and 401(k) retirement plans. Ideal candidates should possess a high school diploma, excellent communication skills, and the ability to navigate computerized systems.

Qualifications

• Requires excellent listening skills for effective communication.
• Ability to navigate a computerized data entry system or other relevant applications.
• Capable of handling multiple tasks while staying organized.

Responsibilities

• Process new orders based on customer requests.
• Track open orders to ensure prompt completeness.
• Check pricing and verify availability of products.
• Respond to customer inquiries and troubleshoot problems.

Skills

Excellent written and verbal communication skills

Ability to learn technical terminology

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Computerized data entry system

Job description

Lennox International is seeking a Customer Service Specialist located in Fort Lauderdale, Florida. The successful candidate will handle incoming calls to fulfill customer needs and ensure satisfaction. Responsibilities include processing orders, tracking open requests, and addressing customer inquiries.

This role offers a starting salary range of $36,000 to $50,000 annually, along with a comprehensive benefits package, including medical, dental, and 401(k) retirement plans. Ideal candidates should possess a high school diploma, excellent communication skills, and the ability to navigate computerized systems.