Customer Experience Coordinator

Lennox International; Fort Lauderdale (FL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement plan

Tuition reimbursement

Paid time off and holidays

Job summary

Lennox International is seeking a Customer Service Specialist located in Fort Lauderdale, Florida. The successful candidate will handle incoming calls to fulfill customer needs and ensure satisfaction. Responsibilities include processing orders, tracking open requests, and addressing customer inquiries.

This role offers a starting salary range of $36,000 to $50,000 annually, along with a comprehensive benefits package, including medical, dental, and 401(k) retirement plans. Ideal candidates should possess a high school diploma, excellent communication skills, and the ability to navigate computerized systems.

Qualifications

• Requires excellent listening skills for effective communication.
• Ability to navigate a computerized data entry system or other relevant applications.
• Capable of handling multiple tasks while staying organized.

Responsibilities

• Process new orders based on customer requests.
• Track open orders to ensure prompt completeness.
• Check pricing and verify availability of products.
• Respond to customer inquiries and troubleshoot problems.

Skills

Excellent written and verbal communication skills

Ability to learn technical terminology

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Computerized data entry system

Job description

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our website at: LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

What Drives Success

This role is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. The specialist may also be asked to respond to e‑mail inquiries. While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.

Duties include, but are not limited to:

• Process new orders based on customer requests.
• Track open orders to ensure completeness in a prompt manner.
• Check pricing and verify availability.
• Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
• Use a computerized system for tracking, information gathering and/or troubleshooting.
• Respond to customer inquiries, as needed, by referring them to published materials, secondary sources or more senior staff.

What We Are Looking For

• Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
• Excellent written and verbal communication skills, including effective listening skills.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast‑paced goal‑oriented environment.
• Able to handle multiple tasks, stay organized, and focused on details. Requires limited knowledge of the organization, products, and/or services.
• Requires ability to navigate a computerized data entry system or other relevant applications.

What We Offer

Compensation: This is a salaried non‑exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $36,000 – $50,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long‑term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well‑being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!