Client Success & Solutions Specialist

Lennox; Fort Lauderdale (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, and vision insurance

Tuition reimbursement

Paid time off

Job summary

Lennox National Account Services (NAS) seeks a customer-focused professional in Fort Lauderdale, FL to manage client relationships, process requests, and drive revenue. You will monitor orders, assist with pricing, and coordinate with field service on contract issues.

The role emphasizes strong communication, organization, and use of CRM/Office tools, with occasional travel. Bachelor’s degree preferred and 2+ years in related work are desirable.

Qualifications

• Requires an Associates Degree or equivalent and a minimum 2 years related experience.
• Bachelor’s degree strongly preferred.
• Excellent written and verbal communication skills, including effective listening skills.
• Understanding of technical terminology.
• Strong knowledge of Microsoft Office products- Excel, Word, etc.
• Must be able to work in a fast-paced goal-oriented environment.
• Able to handle multiple tasks, stay organized, and focused on details.
• Able to make recommendations and take proactive approach.
• Requires general knowledge of the organization, and thorough knowledge of company products and services.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Ability to build and foster relationships

Responsibilities

• Develops and maintains favorable relationships with new and existing clients to increase revenue.
• Under minimal supervision, handles incoming customer requests and fulfills customer needs to ensure customer satisfaction.
• Monitors open orders to ensure completeness in a prompt manner.
• Ensures proper pricing and provides proposal on new services.
• Reviews and troubleshoots customer problems and initiates standard action with field service as guided by customer contract.
• Uses computerized system for tracking, information gathering, and reporting.
• Provides support to lower level staff on non-standard case issues.
• Refers highly unusual situations to higher authority for review and reconciliation.
• May assess needs and suggest/promote alternative products or services.
• Customer support is the primary function, but may include minimal selling or promotion of products or services.
• Responsible for creating and managing daily customer quotations.
• Manages quote follow-up process including weekly open quote reports, updating CRM to reflect quote status.
• Assists in credit and collection activities.
• Provides reports proactively to show data necessary for account growth opportunities
• Some travel required

Skills

Relationship building

Customer service

Verbal communication

Written communication

Microsoft Office

Organization

Problem solving

Education

Associates degree or equivalent

Bachelor’s degree preferred

Tools

CRM software

Microsoft Excel

Data entry systems

Job description

Lennox National Account Services (NAS) seeks a customer-focused professional in Fort Lauderdale, FL to manage client relationships, process requests, and drive revenue. You will monitor orders, assist with pricing, and coordinate with field service on contract issues.

The role emphasizes strong communication, organization, and use of CRM/Office tools, with occasional travel. Bachelor’s degree preferred and 2+ years in related work are desirable.