Senior Manager, Service Accounts

Lennox; Fort Lauderdale (FL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Health & wellness

Pet insurance

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Lennox NAS, a division of Lennox International, is seeking an experienced Senior Account Manager in Fort Lauderdale to oversee service accounts, lead a team, and partner with Sales to onboard new business. You will drive best-in-class processes, manage budgets, and ensure high customer satisfaction across industrial, commercial, and manufacturing settings.

The role requires 7+ years in HVAC service or industrial account management with 3+ years in leadership, strong financial acumen, and

Qualifications

• Bachelor’s degree in Business, Mechanical Engineering, or related field (or equivalent industry experience).
• 7+ years in HVAC service or industrial account management, including 3+ years in a leadership role.
• Proven ability to manage customer relationships in industrial, commercial, or manufacturing environments.
• Strong financial acumen and understanding of service contract management, cost control, and P&L accountability.
• Excellent communication, leadership, and problem-solving skills.
• Proficient with CRM and service management systems (e.g., ServiceTitan, Salesforce, or similar).
• OSHA safety knowledge and understanding of HVAC systems, components, and service operations preferred.

Responsibilities

• Oversee department goals and objectives to ensure they are met.
• Work closely with Sales to implement and onboard new business according to internal process and practices.
• Continuously finds ways to be best in class in the industry by enhancing processes and services.
• Manage and maintain department budget, personnel and day-to-day practices.
• Assist with escalated customer issues.
• Provide support to lower-level staff on non-standard case issues.
• Work closely with account representatives to support customer needs and requests.

Skills

Customer relationship management

Leadership

Communication

Problem-solving

Education

Bachelor’s degree in Business/Mechanical Engineering or related field

Tools

Salesforce

ServiceTitan

Job description

Lennox NAS, a division of Lennox International, is seeking an experienced Senior Account Manager in Fort Lauderdale to oversee service accounts, lead a team, and partner with Sales to onboard new business. You will drive best-in-class processes, manage budgets, and ensure high customer satisfaction across industrial, commercial, and manufacturing settings.

The role requires 7+ years in HVAC service or industrial account management with 3+ years in leadership, strong financial acumen, and