Customer Experience Specialist - Fast-Paced Scheduling Pro

Brda Electric; Fenton (MO); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Health coverage

PTO

Paid holidays

401(k) with company match

Commission opportunities

Job summary

Brda Electric is seeking a Customer Service Representative to own the customer experience in a fast-paced, in-office setting in the Greater St. Louis area.

You will manage incoming calls, texts, emails, and leads; schedule appointments; support dispatch; and ensure that legitimate opportunities do not fall through the cracks. This is not a passive role—you will handle changing schedules, respond quickly, and maintain accurate information while delivering professional, confident service that

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong phone communication skills.
• Ability to manage high volume of calls, texts, emails, and inquiries.
• Excellent computer and typing skills.
• Strong organization and multitasking abilities.
• Attention to detail and ability to prioritize competing demands.
• Confidence communicating with customers.
• Strong follow-up and problem-solving skills.
• Urgency, ownership, and accountability.

Responsibilities

• Manage a high volume of inbound and outbound calls, texts, emails, and online inquiries.
• Turn qualified inquiries into scheduled appointments whenever possible.
• Schedule residential, commercial, and other electrical service opportunities.
• Support technician dispatch and help keep the daily schedule moving.
• Manage incoming lead flow and ensure opportunities do not fall through the cracks.
• Follow up with customers and prospects when additional communication is needed.
• Provide clear, professional, friendly, and confident communication with customers.
• Maintain accurate customer, lead, appointment, and job information in company systems.
• Support job closeouts and other administrative functions.
• Identify problems, bottlenecks, and opportunities to improve the customer experience.
• Take ownership of customer needs and help determine what needs to happen next.

Skills

Phone communication

Multitasking

High volume calls

CRM familiarity

Typing skills

Tools

ServiceTitan

CRM systems

Job description

Brda Electric is seeking a Customer Service Representative to own the customer experience in a fast-paced, in-office setting in the Greater St. Louis area.

You will manage incoming calls, texts, emails, and leads; schedule appointments; support dispatch; and ensure that legitimate opportunities do not fall through the cracks. This is not a passive role—you will handle changing schedules, respond quickly, and maintain accurate information while delivering professional, confident service that