Customer Service Specialist I — Fast-Paced Support & Scheduling

Service Experts; Fairfax (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay with incentives

Paid time off

Medical/Dental/Vision insurance

401(k) with company match

Training & development

Job summary

Service Experts seeks a Customer Service Specialist to handle service requests, booking, questions, and billing inquiries with courtesy and professionalism. The role supports day-to-day operations of the Center from Fairfax, VA.

You will engage customers via phone, email, and chat, maintain records, and assist with scheduling and dispatch as needed. Training and growth opportunities are offered within a collaborative team environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or other customer-facing environment.
• Ability to multi-task in a fast-paced environment.
• Excellent customer-service and interpersonal skills.
• Ability to communicate effectively with customers and co-workers.
• Knowledge of HVAC/Refrigeration industry is a plus.

Responsibilities

• Answers incoming phone calls from customers and assists or routes calls to the appropriate person.
• Maintains good customer relations and ensures calls meet Service Experts’ standards.
• Handles and resolves customer concerns, complaints, and questions by phone, email, Chat, or other channels.
• Resolves issues by clarifying, researching, and implementing solutions or escalating as needed.
• Maintains customer records by updating account information and dispositions calls in software.
• Adheres to CPI compliance when taking payments over the phone.
• Updates capacity planner when calls are booked, rescheduled, or canceled.
• Collaborates with Sales and Service Coordinator to improve scheduling accuracy and speed.
• Communicates service call status to customers and assists with dispatching as needed.

Skills

Customer service

Communication skills

Multi-tasking

Phone & email

HVAC knowledge (asset)

Education

High school diploma or equivalent

Tools

Call monitoring software

CRM software

Job description

Service Experts seeks a Customer Service Specialist to handle service requests, booking, questions, and billing inquiries with courtesy and professionalism. The role supports day-to-day operations of the Center from Fairfax, VA.

You will engage customers via phone, email, and chat, maintain records, and assist with scheduling and dispatch as needed. Training and growth opportunities are offered within a collaborative team environment.