Customer Service Specialist — Fast-Paced Scheduling & Support

Service Experts Heating & AC LLC; Duluth (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Service Experts Heating & Air Conditioning in Duluth, MN is seeking a Customer Service Specialist to handle incoming calls, schedule appointments, and address customer questions with courtesy and professionalism.

You will maintain customer records, coordinate with dispatch and sales, and strive for accurate, timely responses while upholding CPI compliance when taking payments. This role requires the ability to multitask in a dynamic environment and deliver exceptional service.

Qualifications

• High school diploma or equivalent with 1 year experience in customer service or similar environment.
• Ability to multi-task in a fast-paced setting.
• Excellent customer-service and interpersonal skills.
• Strong written and verbal communication abilities.

Responsibilities

• Answer incoming phone calls and assist or route to the appropriate person.
• Process appointment bookings and handle billing inquiries.
• Resolve customer questions and complaints with one-call resolution when possible.
• Update and maintain customer records in the system.
• Distribute information between customers, dispatch, and sales staff as needed.

Skills

Customer service

Multitasking

Communication skills

Interpersonal skills

Education

High School Diploma/GED

Tools

Call monitoring software

CRM software

Job description

Service Experts Heating & Air Conditioning in Duluth, MN is seeking a Customer Service Specialist to handle incoming calls, schedule appointments, and address customer questions with courtesy and professionalism.

You will maintain customer records, coordinate with dispatch and sales, and strive for accurate, timely responses while upholding CPI compliance when taking payments. This role requires the ability to multitask in a dynamic environment and deliver exceptional service.