Customer Experience Specialist: Fast-Paced Support

Stord, Inc.; Hebron Estates (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Stord is seeking an energetic Customer Support/Client Experience professional to respond to inquiries across multiple channels, triage requests, and maintain high CSAT. You'll document cases in Salesforce, follow SOPs, and collaborate with internal teams to resolve issues quickly.

The role emphasizes learning, adaptability, and progressive handling of more complex cases with guidance as needed. The position supports a fast-paced environment where precise communication and attention to detail are

Qualifications

• 2 years in customer support, client experience, or related field.
• Experience in fast-paced, client-facing or supply chain environment preferred.
• Familiarity with CRM or ticketing systems preferred.

Responsibilities

• Respond to client inquiries across multiple channels within SLA.
• Acknowledge and triage requests to ensure timely engagement.
• Provide clear, professional communication in all interactions.
• Document and update cases in Salesforce.
• Escalate complex issues to senior team members when needed.
• Support cross-functional collaboration to resolve client issues.
• Develop knowledge of systems and workflows to improve performance.

Skills

Client experience

Communication

Cross-functional teamwork

CRM / ticketing experience

Tools

Salesforce

Ticketing systems

Job description

Stord is seeking an energetic Customer Support/Client Experience professional to respond to inquiries across multiple channels, triage requests, and maintain high CSAT. You'll document cases in Salesforce, follow SOPs, and collaborate with internal teams to resolve issues quickly.

The role emphasizes learning, adaptability, and progressive handling of more complex cases with guidance as needed. The position supports a fast-paced environment where precise communication and attention to detail are