Customer Experience Specialist — Fast-Paced Scheduling

CoolSys; Phoenix (AZ); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Job summary

CoolSys is seeking a Customer Experience Coordinator in Phoenix, Arizona. This role focuses on managing customer relationships and ensuring service satisfaction in the HVAC industry. Candidates should have strong customer service skills, experience in a fast-paced environment, and the ability to handle multiple tasks effectively.

The position offers competitive pay of $20/hr and includes comprehensive benefits such as medical, dental, and vision coverage, 401(K) with company match, and more. Join us to be part of a dynamic team!

Qualifications

• High school diploma or GED required.
• 1-2 years experience in a fast-paced environment is preferred.
• Ability to effectively address customer needs.

Responsibilities

• Manage customer relationships and ensure service satisfaction.
• Schedule and dispatch technicians for service calls.
• Generate and process invoices, handle billing inquiries.

Skills

Customer service skills

Communication

Organizational skills

Multi-tasking

Attention to detail

Education

High school diploma or GED

AA degree

Certification from accredited business/office vocational school

Tools

Email

Word

Excel

Job description

CoolSys is seeking a Customer Experience Coordinator in Phoenix, Arizona. This role focuses on managing customer relationships and ensuring service satisfaction in the HVAC industry. Candidates should have strong customer service skills, experience in a fast-paced environment, and the ability to handle multiple tasks effectively.

The position offers competitive pay of $20/hr and includes comprehensive benefits such as medical, dental, and vision coverage, 401(K) with company match, and more. Join us to be part of a dynamic team!