Customer Service Representative

CoolSys; Phoenix (AZ); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Job summary

CoolSys is seeking a Customer Experience Coordinator in Phoenix, Arizona. This role focuses on managing customer relationships and ensuring service satisfaction in the HVAC industry. Candidates should have strong customer service skills, experience in a fast-paced environment, and the ability to handle multiple tasks effectively.

The position offers competitive pay of $20/hr and includes comprehensive benefits such as medical, dental, and vision coverage, 401(K) with company match, and more. Join us to be part of a dynamic team!

Qualifications

• High school diploma or GED required.
• 1-2 years experience in a fast-paced environment is preferred.
• Ability to effectively address customer needs.

Responsibilities

• Manage customer relationships and ensure service satisfaction.
• Schedule and dispatch technicians for service calls.
• Generate and process invoices, handle billing inquiries.

Skills

Customer service skills

Communication

Organizational skills

Multi-tasking

Attention to detail

Education

High school diploma or GED

AA degree

Certification from accredited business/office vocational school

Tools

Email

Word

Excel

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states.

CoolSys serves over 45,000 customer locations in industries such as retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

Benefits

Our employee benefits packages include:

• Competitive pay: $20/hr
• Benefits: Medical, Dental, Vision, and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with company match.
• Company‑sponsored life insurance, as well as optional AD&D, short and long‑term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and so much more.
• Pet insurance.
• Legal plan and ID theft protection.

Responsibilities

The Customer Experience Coordinator plays a pivotal role in managing customer relationships, ensuring service satisfaction, and supporting operational efficiency.

The schedule for this position will be Sunday – Thursday 8:00 am‑5:00 pm.

• Addresses inquiries, schedules service appointments, and resolves issues promptly.
• Maintains and updates customer accounts, ensuring accurate records of service history, billing information, and communication logs.
• Schedules and dispatches technicians for service calls, ensuring optimal routing and timely service delivery.
• Generates and processes invoices, handles billing inquiries, and assists with payment collections.
• Promotes service agreements, maintenance plans, and additional services to customers, contributing to revenue growth.
• Addresses and resolves customer complaints or concerns, escalating issues when necessary to ensure customer satisfaction.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Qualifications

Education / Training

• High school diploma or GED.
• Completion/certification from an accredited business/office vocational school a plus.
• AA degree a plus.

Work Experience / Skills

• 1‑2 years experience in a fast‑paced, mission‑critical response environment.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and effectively address customer needs.
• Highly organized with strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Strong ability to use typical business tools including E‑Mail, Word, Excel, etc.

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

CoolSys is an EEO/AA Employer. All qualified individuals—including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics—are encouraged to apply.

Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal, state, and local law.