Representative 1, Call Center

CoolSys; Phoenix (AZ); On-site; USD 23,419 - 28,805; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision coverage

401(K) with Company match

Paid vacation and holidays

Tuition reimbursement

Job summary

CoolSys, based in Southern California, is seeking a customer service representative in Phoenix, Arizona. In this role, you will handle incoming service requests and provide solutions to customer concerns. The ideal candidate has at least 1 year of B2B customer service experience and strong communication skills.

Benefits include competitive pay ranging from $17 to $20.91 per hour, medical and dental coverage, paid vacation, and a 401(K) with company match.

Qualifications

• 1+ years of experience in a call center or similar B2B customer service role.
• Solid working knowledge of Word, Excel, and Outlook; typing speed of 50 wpm.
• Must be highly motivated and work well in a team environment.

Responsibilities

• Manage incoming service requests via email and phone.
• Provide excellent customer service and solutions to concerns.
• Dispatch technicians for emergency service requests.

Skills

Customer service experience

Communication skills

Problem solving

Professionalism

Multi-tasking

Education

High school diploma/GED

Certification from vocational-technical school

Tools

Word

Excel

Outlook

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

Benefits

• Competitive pay: $17-20.91/hr
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes, as necessary. You will work with our on‑call service teams to dispatch technicians for emergency service requests.

Schedule: 6:00AM – 3:00PM MST

Qualifications

• 1+ years of experience in a call center or similar B2B customer service role.
• Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems.
• High level of professionalism & strong problem‑solving abilities.
• Excellent interpersonal communication skills.
• Able to work in a fast‑paced environment, multi‑task, and work with competing priorities.
• Must be highly motivated and work well in a team environment.

Education and Experience

• High school diploma/GED.
• Certification from an accredited vocational‑technical or trade school (a plus!).

CoolSys is an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals - including all ages, colors, disabilities, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics are encouraged to apply.

Pre‑employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.