Customer Service & Dispatch Coordinator (Call Center)

CoolSys; Phoenix (AZ); On-site; USD 23,419 - 28,805; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision coverage

401(K) with Company match

Paid vacation and holidays

Tuition reimbursement

Job summary

CoolSys, based in Southern California, is seeking a customer service representative in Phoenix, Arizona. In this role, you will handle incoming service requests and provide solutions to customer concerns. The ideal candidate has at least 1 year of B2B customer service experience and strong communication skills.

Benefits include competitive pay ranging from $17 to $20.91 per hour, medical and dental coverage, paid vacation, and a 401(K) with company match.

Qualifications

• 1+ years of experience in a call center or similar B2B customer service role.
• Solid working knowledge of Word, Excel, and Outlook; typing speed of 50 wpm.
• Must be highly motivated and work well in a team environment.

Responsibilities

• Manage incoming service requests via email and phone.
• Provide excellent customer service and solutions to concerns.
• Dispatch technicians for emergency service requests.

Skills

Customer service experience

Communication skills

Problem solving

Professionalism

Multi-tasking

Education

High school diploma/GED

Certification from vocational-technical school

Tools

Word

Excel

Outlook

Job description

CoolSys, based in Southern California, is seeking a customer service representative in Phoenix, Arizona. In this role, you will handle incoming service requests and provide solutions to customer concerns. The ideal candidate has at least 1 year of B2B customer service experience and strong communication skills.

Benefits include competitive pay ranging from $17 to $20.91 per hour, medical and dental coverage, paid vacation, and a 401(K) with company match.