Customer Experience Advocate

Greenfield Service Inc; Sacramento (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary based on experience and qualifications

Job summary

A customer service solutions provider in Kentucky is looking for a Customer Service Representative who excels at managing customer interactions through effective communication and problem-solving skills. This role is crucial in providing positive customer experiences, addressing complaints, and delivering information about company products and services. Ideal candidates will demonstrate patience and a commitment to understanding customer needs while handling multiple concerns efficiently. A competitive salary based on experience is offered.

Qualifications

• Computer experience and aptitude required.
• Previous experience with corporate phone systems or switchboard preferred.
• Ability to remain calm when dealing with frustrated customers.

Responsibilities

• Manage and prioritize multiple customer concerns simultaneously.
• Provide correct information regarding customer order statuses.
• Document patterns that indicate larger service issues.

Skills

Expert communication skills

Listening skills

Problem-solving skills

Patience

Job description

A customer service solutions provider in Kentucky is looking for a Customer Service Representative who excels at managing customer interactions through effective communication and problem-solving skills. This role is crucial in providing positive customer experiences, addressing complaints, and delivering information about company products and services. Ideal candidates will demonstrate patience and a commitment to understanding customer needs while handling multiple concerns efficiently. A competitive salary based on experience is offered.