Customer Experience Specialist - Employee-Owned Team

The Kendall Group, Inc.; Conshohocken (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee ownership

Growth and development opportunities

Job summary

The Kendall Group, Inc. is seeking an entry-level Customer Service Representative to manage customer queries and complaints, process orders and quotes, and maintain positive relationships across multiple channels.

The role emphasizes delivering exceptional service and learning about the company’s product lines. Located in Montgomery County, Conshohocken, this on-site position offers training, growth opportunities, and exposure to eight divisions within a 75+ location network, supported by an

Qualifications

• Entry-level position; no prior experience required.
• High school diploma or GED required.
• Proficiency in Microsoft Office necessary; strong verbal and written communication expected.
• Ability to work cross-functionally and manage multiple requests in a fast-paced environment.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries across channels.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Acquire basic product knowledge to assist customers and vendors.
• Participate in sales and product training sessions.
• Process quotes in the business system.
• Provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as necessary.
• Perform other duties and projects as assigned.

Skills

Customer service

Communication

Organization

Cross-functional teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Kendall Group, Inc. is seeking an entry-level Customer Service Representative to manage customer queries and complaints, process orders and quotes, and maintain positive relationships across multiple channels.

The role emphasizes delivering exceptional service and learning about the company’s product lines. Located in Montgomery County, Conshohocken, this on-site position offers training, growth opportunities, and exposure to eight divisions within a 75+ location network, supported by an