Customer Care Specialist: Inside Sales & Support

Kendall Group; Conshohocken (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Kendall Group in Conshohocken, PA is seeking a Customer Service Representative to handle customer queries, process orders, and escalate issues across multiple channels. This entry-level role emphasizes friendly, solution-focused communication and accurate recordkeeping.

Reporting to the Inside Sales Manager or Location Manager, you will work with cross-functional teams, maintain vendor relations, and participate in training sessions.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Customer service mindset with attention to detail.
• Ability to communicate clearly with customers and internal teams.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries across multiple channels.
• Process quotes and orders in the business system and update records.
• Escalate complaints when needed and coordinate with vendors.
• Provide vendor portal assistance to customers and maintain accurate records.
• Collaborate with colleagues to resolve issues and improve service.

Skills

Microsoft Office

Education

High school diploma or GED

Job description

The Kendall Group in Conshohocken, PA is seeking a Customer Service Representative to handle customer queries, process orders, and escalate issues across multiple channels. This entry-level role emphasizes friendly, solution-focused communication and accurate recordkeeping.

Reporting to the Inside Sales Manager or Location Manager, you will work with cross-functional teams, maintain vendor relations, and participate in training sessions.