Entry-Level Customer Service Associate

The Kendall Group; Seven Stars (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Kendall Group is seeking an entry-level Customer Service Representative to manage customer inquiries and complaints, process orders, and provide excellent service across multiple communication channels.

Located in Pennsylvania, this role emphasizes a positive attitude, strong communication, and the ability to balance multiple requests in a fast-paced environment. Training will be provided, with opportunities to grow within the company.

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Ability to work cross-functionally in a fast-paced environment.
• Occasional travel to branches or functions as needed.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Acquire basic product knowledge to assist customers and vendors.
• Participate in sales and product training sessions.
• Process quotes in the business system; provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as necessary.
• Perform other duties and projects as assigned.

Skills

Customer service

Communication

Organization

Cross-functional collaboration

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Kendall Group is seeking an entry-level Customer Service Representative to manage customer inquiries and complaints, process orders, and provide excellent service across multiple communication channels.

Located in Pennsylvania, this role emphasizes a positive attitude, strong communication, and the ability to balance multiple requests in a fast-paced environment. Training will be provided, with opportunities to grow within the company.