Entry-Level Customer Service Specialist - Employee-Owned

The Kendall Group; Conshohocken (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

The Kendall Group is a multi-division distributor serving Electrical, Automation, Pipe, Valve, and Fitting products across 75+ locations in ten states. It is an employee-owned company committed to rewarding careers.

Role Summary: Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Customer Service Representative manages customer queries and complaints, processes orders, modifications, and escape complaints across multiple channels, and maintains positive customer

Qualifications

• Entry level work experience is acceptable.
• High school diploma or GED required.
• Proficiency in Microsoft Office required.
• Excellent verbal and written communication skills.
• Ability to work cross-functionally and manage multiple requests in a fast-paced environment.
• Ability to communicate well with all levels and provide excellent internal and external customer service.
• Physical requirements include normal office environment; occasional travel to branches or training.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Acquire basic product knowledge to assist customers and vendors.
• Participate in sales and product training sessions.
• Process quotes in business system.
• Provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as necessary.
• Perform other duties and projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Cross-functional collaboration

Organization skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Kendall Group is a multi-division distributor serving Electrical, Automation, Pipe, Valve, and Fitting products across 75+ locations in ten states. It is an employee-owned company committed to rewarding careers.

Role Summary: Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Customer Service Representative manages customer queries and complaints, processes orders, modifications, and escape complaints across multiple channels, and maintains positive customer