Customer Experience Specialist — Employee-Owned

The Kendall Group, Inc.; Seven Stars (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Kendall Group is seeking a Customer Service Representative to manage customer inquiries and complaints across multiple channels. You will process orders, quotes, and modifications while building positive relationships with customers and vendors.

Ideal candidates bring basic product knowledge, proficiency with Microsoft Office, and strong written and verbal communication skills to support our growing team in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Excellent communication and multi-tasking skills.
• Basic computer proficiency and data entry.

Responsibilities

• Handle customer inquiries and complaints across channels.
• Process orders and quotes in the business system.
• Provide vendor portal assistance and maintain records.
• Support sales teams with product knowledge.

Skills

Service Excellence

Results oriented

Accountability

Problem Solving

Teamwork

Communication skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Kendall Group is seeking a Customer Service Representative to manage customer inquiries and complaints across multiple channels. You will process orders, quotes, and modifications while building positive relationships with customers and vendors.

Ideal candidates bring basic product knowledge, proficiency with Microsoft Office, and strong written and verbal communication skills to support our growing team in a fast-paced environment.