Customer Experience Specialist - Drive Loyalty & Growth

Tarter Gate Company, LLC; Dunnville (KY); On-site; USD 45,000 - 55,000; Full time

Job summary

Tarter Gate Company, LLC is seeking a Customer Experience Representative in Dunnville, KY, to champion a customer-centric approach from initial inquiry to post-sale support. The role emphasizes effective communication, problem-solving, and relationship-building to raise satisfaction and loyalty.

As a full-time position in the Customer Experience department, you will engage across channels, collaborate with Sales, Logistics, and Product Development, and contribute to ongoing improvements based on

Responsibilities

• Manage customer inquiries, orders, and concerns through various channels.
• Hit revenue growth goals.
• Understand customer needs and provide appropriate solutions.
• Resolve customer issues promptly with a positive attitude.
• Collaborate with Sales, Logistics, and Product Development.
• Monitor customer feedback and identify improvement areas.
• Help develop and implement customer experience strategies.
• Conduct customer satisfaction surveys and analyze data.

Skills

Customer inquiries

Orders handling

Communication

Problem-solving

Relationship-building

Sales mindset

Job description

Tarter Gate Company, LLC is seeking a Customer Experience Representative in Dunnville, KY, to champion a customer-centric approach from initial inquiry to post-sale support. The role emphasizes effective communication, problem-solving, and relationship-building to raise satisfaction and loyalty.

As a full-time position in the Customer Experience department, you will engage across channels, collaborate with Sales, Logistics, and Product Development, and contribute to ongoing improvements based on