Customer Experience Specialist - Drive Service Bookings

JOLLY PLUMBING; Wilder (KY); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Bi-Weekly pay

401K matching

Health benefits

Paid training

PTO 10 days

Paid holidays

Basketball facility

Training and coaching

Work-life balance

Community focus

Office support

Job summary

Jolly Enterprises in Wilder, KY is seeking a Customer Experience Representative to join our team. This role involves handling incoming calls and converting them into scheduled service appointments, contributing to a customer-centric service culture.

Ideal candidates will learn our call script, participate in on-the-job training, and maintain accurate customer records while coordinating with dispatch and management. A supportive, values-driven work environment awaits with opportunities for growth.

Qualifications

• Learn the call script and sound professional when speaking with customers.

Responsibilities

• Promote customer satisfaction by converting incoming calls into booked service appointments.
• Participate in training to grow and develop as a professional.
• Maintain and update the customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Skills

Call script

Job description

Jolly Enterprises in Wilder, KY is seeking a Customer Experience Representative to join our team. This role involves handling incoming calls and converting them into scheduled service appointments, contributing to a customer-centric service culture.

Ideal candidates will learn our call script, participate in on-the-job training, and maintain accurate customer records while coordinating with dispatch and management. A supportive, values-driven work environment awaits with opportunities for growth.