Customer Experience Specialist

Hillenmeyer Companies; Lexington (KY); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Job summary

Hillenmeyer Companies in Lexington, KY is seeking a Customer Service Representative to help customers with service inquiries, resolve concerns, and support overall satisfaction. The role requires strong communication, a positive attitude, and the ability to multitask; training is provided.

Join a team-focused environment with growth opportunities within a stable and growing company. The position emphasizes professional communication, reliability, and a collaborative spirit, and it offers paid

Qualifications

• Excellent verbal and written communication skills.
• Professional phone presence and strong customer service.
• Ability to multitask and work in a fast-paced environment.
• Prior customer service or call center experience preferred but not required.

Responsibilities

• Provide outstanding customer service to both new and existing customers
• Answer a high volume of inbound calls in a professional and friendly manner
• Resolve customer questions, concerns, and service requests
• Coordinate with internal teams to ensure customer needs are met
• Maintain accurate customer records and documentation
• Identify opportunities to recommend additional services after customer concerns have been fully addressed
• Complete administrative tasks and data entry
• Support team performance goals and overall department success

Skills

Communication skills

Verbal communication

Written communication

Multitasking

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Hillenmeyer Companies in Lexington, KY is seeking a Customer Service Representative to help customers with service inquiries, resolve concerns, and support overall satisfaction. The role requires strong communication, a positive attitude, and the ability to multitask; training is provided.

Join a team-focused environment with growth opportunities within a stable and growing company. The position emphasizes professional communication, reliability, and a collaborative spirit, and it offers paid