Customer Experience Specialist – Distribution & Logistics

Acme Distribution; Aurora (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Sick pay and holidays

Paid vacation after 1-year

401K, Disability, Life Insurance

Job summary

Acme Distribution has been a leading provider of supply chain, warehousing, transportation, fulfillment, and logistics management services in Denver since 1947. We are seeking a dedicated Customer Service Representative to join our Distribution Center team.

This role is ideal for a customer-focused professional who excels at delivering exceptional client service, managing customer orders, and ensuring a positive overall experience.

Qualifications

• High School Diploma or equivalent.
• Proficiency in common office applications.
• Fast learner and able to prioritize workload.
• Self-motivated and detail-oriented.
• Excellent written and verbal communication.
• Able to manage large volumes of data from multiple accounts.

Responsibilities

• Provide excellent client service through phone, email, and in-person communication
• Manage direct-to-customer orders using multiple systems, email, and phone correspondence
• Verify, maintain, and audit issue tracker entries related to vendor appointments, shipment quality, reports, damage, and third-party labor delivery issues
• Meet or exceed all performance metrics and assist clients in resolving issues
• Establish and maintain direct communication with internal and external customers
• Ensure all client information is current and up to date
• Coordinate with supervisors in customer service and operations departments to handle accounts accurately and efficiently
• Perform accurate ten-key calculations and data entry
• Process paperwork for shipping and receiving of assigned accounts
• Assist on the floor when needed and perform other assigned tasks
• Abide by GMP and Food Safety/Quality regulations set by the company

Skills

Customer service

MS Office

Data entry

Multitasking

Communication

Team player

Education

High School Diploma or equivalent

Job description

Acme Distribution has been a leading provider of supply chain, warehousing, transportation, fulfillment, and logistics management services in Denver since 1947. We are seeking a dedicated Customer Service Representative to join our Distribution Center team.

This role is ideal for a customer-focused professional who excels at delivering exceptional client service, managing customer orders, and ensuring a positive overall experience.