Client Support Specialist — Logistics & Customer Success

Barrett Distribution Centers, Inc.; Baltimore (MD); On-site; USD 26,000 - 37,000; Full time

Job summary

Barrett Distribution Centers, Inc. is seeking a Client Support Specialist to deliver superior customer service by actively listening and communicating with customers and coordinating with warehouse operations.

Responsibilities include handling inbound/outbound paperwork, data entry, invoicing, and monitoring order fulfillment while ensuring SLAs are met and compliance is followed. The role requires strong written/verbal English skills and familiarity with Salesforce.

Qualifications

• Minimum of two (2) years college required.
• Experience providing customer service and meeting quality standards.

Responsibilities

• Serve as primary contact for assigned customers; maintain proactive communication with warehouse operations.
• Accurately process inbound/outbound paperwork, data entry, and reconciliations; address special requests.
• Invoice customers accurately and on time for all billing types; maintain organized billing files.
• Monitor order fulfillment end-to-end to ensure timely execution across warehouse and customer touchpoints.
• Meet customer SLAs and compliance by routing orders in portals and scheduling carriers.
• Run NCRs in Salesforce; identify and resolve discrepancies in records and reports.
• Participate in onboarding new customers and ongoing process-improvement reviews.
• Maintain and update work instructions and customer-facing correspondence.
• Stay current on industry practices including shipment terms, BOL creation, and portal routing.

Skills

Customer service

Communication skills

English proficiency

Data entry

Microsoft Excel

Spanish/English bilingual

Education

Two-year college

Tools

Salesforce

Microsoft Excel

Job description

Barrett Distribution Centers, Inc. is seeking a Client Support Specialist to deliver superior customer service by actively listening and communicating with customers and coordinating with warehouse operations.

Responsibilities include handling inbound/outbound paperwork, data entry, invoicing, and monitoring order fulfillment while ensuring SLAs are met and compliance is followed. The role requires strong written/verbal English skills and familiarity with Salesforce.