Logistics Customer Service Specialist

Accelerated Courier; Bensenville (IL); In loco; USD 36.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits (post-60 days)

Dental benefits (post-60 days)

Vision benefits (post-60 days)

Paid Time Off (after 6 months)

Holiday Pay (after 90 days)

401k with company match (after 1 year)

Driver referral program

Career growth opportunities

Annual pay increases

Descrizione del lavoro

Accelerated, Inc. in the United States is seeking a detail-oriented Customer Service Representative to manage shipment data, track freight, and provide rate quotes.

You will advise customers on delays, issue proof of delivery, and keep organized records to ensure a smooth shipping process. Ideal candidates have prior logistics or transportation experience, proficiency with Microsoft Office and CRM systems, strong communication and time-management skills, and the ability to work in a fast-paced

Competenze

• Experience in customer service, preferably in logistics or transportation.

Mansioni

• Input shipment data into the system.
• Track and trace customer freight, configure rates, provide quotes, and handle pickup requests while routing and booking freight as needed.
• Inform customers of any shipping delays and dispatch points.
• Issue proof of delivery.
• Maintain organized filing systems.
• Conduct warehouse and dock checks as requested.
• Count and verify freight upon request.
• Manage dock inventory.
• Deliver outstanding customer service.
• Other duties as assigned.

Conoscenze

Customer service

Logistics knowledge

MS Office

CRM software

Data entry

Communication skills

Strumenti

CRM software

Freight management systems

Descrizione del lavoro

Accelerated, Inc. in the United States is seeking a detail-oriented Customer Service Representative to manage shipment data, track freight, and provide rate quotes.

You will advise customers on delays, issue proof of delivery, and keep organized records to ensure a smooth shipping process. Ideal candidates have prior logistics or transportation experience, proficiency with Microsoft Office and CRM systems, strong communication and time-management skills, and the ability to work in a fast-paced