Customer Experience Specialist (CSR) – Weekly Pay & Benefits

Classic Collision; Castle Rock (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Supportive Team Culture

Company match 401K

Medical/Dental/Vision

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is hiring a Customer Service Representative to be the first impression for customers at our Colorado center. You will explain the repair process, coordinate rentals, and assist with insurance information while delivering friendly service.

The role offers weekly pay, ongoing training, a supportive team culture, 401(k) with company match, comprehensive benefits, paid time off, and a rewarding work environment supporting growth.

Qualifications

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or other related fields is preferred.
• Must have a valid driver''s license and be eligible for coverage under company insurance policy.
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Responsibilities

• Explain and educate customers on repair process on a high level, including insurance claim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
• May assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments
• Assist with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
• Perform other administrative tasks and duties as required to successfully meet the needs of the business.
• Other duties as assigned.

Skills

Customer service

Sales

Interpersonal skills

Effective communication

Job description

Classic Collision is hiring a Customer Service Representative to be the first impression for customers at our Colorado center. You will explain the repair process, coordinate rentals, and assist with insurance information while delivering friendly service.

The role offers weekly pay, ongoing training, a supportive team culture, 401(k) with company match, comprehensive benefits, paid time off, and a rewarding work environment supporting growth.