Customer Experience Specialist - CRM & Onsite Support

Avire Ltd; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Participation in company bonus plan

Health, dental & vision insurance

401K and vacation

Generous parental leave

Professional Development training opportunities

Job summary

Avire Ltd is seeking a Customer Experience Associate to manage customer requests and enhance support for onsite visitors. The role involves using Salesforce and Microsoft Outlook to ensure timely and accurate customer service. Responsibilities include advocating for customer needs, identifying areas for improvement, and achieving KPIs to ensure high customer satisfaction. The ideal candidate will have strong interpersonal skills and a background in customer service, with an associate or bachelor's degree preferred. The position offers a comprehensive benefits package.

Qualifications

• Minimum of 1 year of customer service or inside sales experience.
• Associates degree required; Bachelor's preferred.

Responsibilities

• Manage incoming customer requests through Salesforce.com and Microsoft Outlook.
• Oversee the customer visit process for onsite visitors.
• Provide solutions to customer requests and ensure timely responses.

Skills

Strong interpersonal and communication skills

Problem-solving abilities

Active listening and empathy skills

Patience and composure under pressure

Relationship building

Familiarity with Microsoft Outlook

Education

Associates degree in Business Administration or related field

Bachelor’s degree preferred

Tools

Salesforce.com

Microsoft Outlook

Job description

Avire Ltd is seeking a Customer Experience Associate to manage customer requests and enhance support for onsite visitors. The role involves using Salesforce and Microsoft Outlook to ensure timely and accurate customer service. Responsibilities include advocating for customer needs, identifying areas for improvement, and achieving KPIs to ensure high customer satisfaction. The ideal candidate will have strong interpersonal skills and a background in customer service, with an associate or bachelor's degree preferred. The position offers a comprehensive benefits package.