Customer Experience Leader: Growth & Impact

AVIRE; Sussex (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Base salary

Bonus plan

Benefits package

Paid time off

Professional development

Job summary

AVIRE is seeking a Customer Service Lead to enhance our customer service operations. You will develop and implement policies, advocate for the customer voice, and ensure KPIs are tracked with PowerBI and SalesForce dashboards.

The role emphasizes team development, regular feedback, and onboarding excellence to sustain premier customer support. You will collaborate across departments and sites to drive process improvements, manage cases and complaints, and ensure timely resolutions while

Qualifications

• 5+ years of customer service or inside sales experience.
• Previous experience leading and/or training a team is preferred.

Responsibilities

• Develop and implement effective Customer Service policies and procedures.
• Advocate for the voice of the customer across departments.
• Track KPIs for the team and ensure accurate PowerBI and SalesForce dashboards.
• Oversee case management and complaint review processes with timely follow-up.
• Develop talent and provide regular feedback to build an enriching environment.
• Facilitate onboarding for new customers and maintain high support standards.

Skills

Team leadership

Customer service experience

Education

Associate degree in business administration / related field

Bachelor’s degree preferred

Job description

AVIRE is seeking a Customer Service Lead to enhance our customer service operations. You will develop and implement policies, advocate for the customer voice, and ensure KPIs are tracked with PowerBI and SalesForce dashboards.

The role emphasizes team development, regular feedback, and onboarding excellence to sustain premier customer support. You will collaborate across departments and sites to drive process improvements, manage cases and complaints, and ensure timely resolutions while