Customer Experience Lead - Growth & Team Enablement

Business Marketers Group; Sussex (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Bonus plan participation

Benefits package including health, 401

Paid time off

Professional development opportunities

Job summary

AVIRE is seeking a Customer Service Lead to elevate our customer service operations across the NA region. You will lead a team of specialists, monitor critical KPIs, and ensure timely resolution of cases and complaints while driving a culture of continuous improvement and exceptional customer experiences.

You will collaborate across departments to implement processes and onboarding for new customers. The role emphasizes leadership, communication, and the drive to build an enriching work

Qualifications

• 5+ years of customer service or inside sales experience.
• Experience leading and/or training a team preferred.
• Strong communication and collaboration skills.

Responsibilities

• Develop and implement effective Customer Service Support policies and procedures.
• Advocate for the voice of the customer across all departments.
• Support and track critical KPIs for the team to drive continuous improvement.
• Ensure accuracy of PowerBI reports and Salesforce dashboards.
• Oversee case management and complaint reviews to ensure timely resolution.
• Develop talent and conduct regular growth conversations with team members.
• Coordinate onboarding for new customers and ensure a seamless experience.
• Collaborate with other departments to implement processes and drive timelines.

Skills

Leadership

Customer service

KPI tracking

Team development

Communication

Education

Associate degree in business or related field

Bachelor’s degree preferred

Tools

PowerBI

Salesforce

Job description

AVIRE is seeking a Customer Service Lead to elevate our customer service operations across the NA region. You will lead a team of specialists, monitor critical KPIs, and ensure timely resolution of cases and complaints while driving a culture of continuous improvement and exceptional customer experiences.

You will collaborate across departments to implement processes and onboarding for new customers. The role emphasizes leadership, communication, and the drive to build an enriching work