Onsite Client Experience Specialist

Stord Fulfillment, LLC

Hebron Estates, Boulevard (KY, OH)

Hybrid

USD 36.000 - 48.000

Vollzeit

Vor 5 Tagen

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Zusammenfassung

Stord Fulfillment, LLC is hiring a Customer Experience Associate I to deliver timely, accurate support to clients across multiple channels. This on-site role operates Monday through Friday, 8:30am–5:30pm, focusing on standard inquiries and process adherence.

You’ll build core skills in case management while growing toward handling more complex scenarios. Ideal candidates have at least 2 years in customer support, familiar with CRM or ticketing systems, and comfortable working across multiple

Qualifikationen

2 years in customer support, client experience, or a related field.
Experience in a fast-paced, client-facing, or supply chain environment preferred.
Familiarity with CRM or ticketing systems preferred.
Comfortable working across multiple tools and systems.

Aufgaben

Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT).
Acknowledge and triage incoming requests quickly to ensure timely engagement.
Communicate clearly and professionally in all client interactions.
Accurately document, categorize, and update cases in Salesforce; follow SOPs to resolve standard issues.
Escalate more complex issues to senior team members when needed.
Collaborate with internal teams to support case resolution.

Kenntnisse

Customer service

Communication

Problem solving

Accountability

Tools

Salesforce

Ticketing systems

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