Customer Experience & Growth Specialist

Avon Datacom Corp; Wise (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Avon Datacom Corp seeks aCustomer Experience Specialist to boost existing customer sales and develop new leads in Wise, VA. You will determine requirements, propose product solutions, and manage relationships through calls, emails, and in-person meetings.

Preferred candidates have sales experience or related education/certifications. Responsibilities include CRM/ERP data maintenance, order processing, and collaboration with marketing and operations to enhance customer service and brand awareness.

Qualifications

• Excellent verbal and written communication skills.
• Sales experience preferred.
• Industry certification / College degree, or some defined experience in the field.

Responsibilities

• Determine customer requirements and recommend product solutions.
• Market targeted product solutions to existing customers and sales leads.
• Develop new customer relationships via regular phone calls, emails, face to face meeting.
• Follow up on email marketing campaign hits.
• Follow up on Datacomtools.com buyers to convert to repeat customers.
• Track customer experiences across all Wise divisions.
• Educate customers with product/technical information including: terminology, features, benefits, cost savings.
• Setup and maintain customer contact information in both CRM and ERP system.
• Process customer transactions including orders, quotes, and returns accurately and timely.
• Support other sales reps when they are away from their desks.
• Communicate quotations with Outside Sales Reps and management.
• Cross-sell, up-sell, add-on sales and promotional items.
• Manage time effectively to meet sales goals and collaborate with teams.
• Collaborate with ops, marketing, and sales to enhance customer service and brand awareness.
• Social selling via WISE channels to connect with prospects and convert leads to opportunities.
• Contact customers after sales to ensure satisfaction and resolve complaints.
• Provide accurate pricing and availability for in-stock and non-stocking items.
• Track shipment dates and expedite as needed.
• Remain current on consumer trends, local codes, and product developments.
• Educate customers with product/technical information on terminology, features, and benefits.
• Identify trends in customer satisfaction as part of the Quality Review System.
• Notify purchasing of demand changes.

Skills

Excellent verbal and written comms.

Job description

Avon Datacom Corp seeks aCustomer Experience Specialist to boost existing customer sales and develop new leads in Wise, VA. You will determine requirements, propose product solutions, and manage relationships through calls, emails, and in-person meetings.

Preferred candidates have sales experience or related education/certifications. Responsibilities include CRM/ERP data maintenance, order processing, and collaboration with marketing and operations to enhance customer service and brand awareness.