Customer Experience Specialist — Credit Card Support

careersus-teleperformance; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Teleperformance in Brownsville, Texas is seeking a Customer Support Specialist to be the primary contact for our clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Responsibilities include advising customers on credit card products, maintaining accurate records, and meeting performance metrics.

Qualifications

• 1+ year related customer service experience.
• Availability to work flexible schedule, including evenings, weekends, and holidays.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Deliver exceptional service to our high value customers by providing best‑in‑class service and solutions to grow customer relationships within set standards via phone and chat channels.
• Provide accurate information and assistance to customers regarding their credit card accounts, products, and services.
• Identify and resolve customer issues efficiently while adhering to company policies and procedures.
• Educate customers on the features and benefits of the credit card and savings products and services.
• Proactively identify opportunities to enhance the customer experience and promote customer loyalty.
• Maintain accurate records of customer interactions and transactions in the company's systems.
• Meet or exceed established goals for all performance metrics, including call/chat quality, productivity, and schedule adherence.
• Provide first call/chat resolution while following strict procedures that meet regulatory and compliance guidelines.

Skills

Customer service

Communication

Problem solving

Phone & chat

De-escalation

Time management

Team collaboration

Regulatory compliance

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows

Job description

Teleperformance in Brownsville, Texas is seeking a Customer Support Specialist to be the primary contact for our clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Responsibilities include advising customers on credit card products, maintaining accurate records, and meeting performance metrics.