On-Site Bilingual Sales & Support Specialist

careersus-teleperformance; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Teleperformance seeks a Customer Support Specialist to be located on-site in Brownsville, Texas. You will act as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience.

In this role you will support credit card accounts, provide accurate information, and strive for first-call resolution while adhering to regulatory guidelines. A flexible schedule is required to meet business needs.

Qualifications

• Must be 18 years of age or older.
• 1+ year related customer service-related experience.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• High School Diploma or equivalent.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Deliver exceptional service to our high value customers by providing best-in-class service and solutions to grow customer relationships within set standards via phone and chat channels.
• Provide accurate information and assistance to customers regarding their credit card accounts, products, and services.
• Identify and resolve customer issues efficiently while adhering to company policies and procedures.
• Educate customers on the features and benefits of the credit card and savings products and services.
• Proactively identify opportunities to enhance the customer experience and promote customer loyalty.
• Maintain accurate records of customer interactions and transactions in the company's systems.
• Meet or exceed established goals for all performance metrics, including call/chat quality, productivity, and schedule adherence to provide an exceptional level of service to customers.
• Provide first call/chat resolution while following strict procedures that meet regulatory and compliance guidelines.

Skills

Customer service

Communication

Typing speed

Windows basics

Sales experience

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance seeks a Customer Support Specialist to be located on-site in Brownsville, Texas. You will act as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive customer experience.

In this role you will support credit card accounts, provide accurate information, and strive for first-call resolution while adhering to regulatory guidelines. A flexible schedule is required to meet business needs.