Banking Customer Experience Specialist

careersus-teleperformance; United States; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Employee assistance programs

Paid time off

Job summary

Teleperformance in Brownsville, Texas, is seeking a Banking Customer Support Specialist to serve as the primary contact for clients. You will handle inbound and outbound communications using web-based tools to resolve inquiries and deliver a seamless customer experience.

This on-site role emphasizes high-velocity service delivery with opportunities to grow within a global digital services company and a strong focus on health, retirement and other employee benefits.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Able to work independently.
• Have excellent communications skills, both oral and written.
• Ability to work in a constantly changing and fast paced environment.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication skills

Typing 25 wpm

Independent worker

Education

High School Diploma or equivalent

College degree preferred

Tools

IT/Network certifications

Job description

Teleperformance in Brownsville, Texas, is seeking a Banking Customer Support Specialist to serve as the primary contact for clients. You will handle inbound and outbound communications using web-based tools to resolve inquiries and deliver a seamless customer experience.

This on-site role emphasizes high-velocity service delivery with opportunities to grow within a global digital services company and a strong focus on health, retirement and other employee benefits.