Customer Experience Specialist – Auto Collision Support

Caliber; Carson City (NV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid weekly with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Carson City, NV is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating Rental Car and Tow services for a one-stop experience.

You will monitor work volume, assist with load level planning, and navigate multiple software systems, including Microsoft Office, while upholding insurance partner requirements for authorizations and billing. This role offers day-one benefits and opportunities for career growth.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Familiar with multiple software systems, including Microsoft Office.
• Able to manage competing priorities in a fast-paced setting.
• Personable, friendly customer service and collaboration

Responsibilities

• Greet customers and provide extraordinary service to internal and external clients.
• Monitor daily work volume and advise load level adjustments as needed.
• Coordinate Rental Car and tow services to deliver one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load levels.

Skills

Verbal communication

Written communication

Multisystem navigation

Customer service

Team collaboration

Job description

Caliber Collision in Carson City, NV is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating Rental Car and Tow services for a one-stop experience.

You will monitor work volume, assist with load level planning, and navigate multiple software systems, including Microsoft Office, while upholding insurance partner requirements for authorizations and billing. This role offers day-one benefits and opportunities for career growth.