Customer Experience Specialist - Auto Collision & Rentals

Caliber; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision in Atlanta, Buckhead, is seeking a Customer Service Representative to greet customers and deliver extraordinary service, while coordinating load levels and Rental Car/Tow partnerships to provide one-stop service. The role also supports insurance-related authorizations and billing processes.

Requirements include 1+ years in a customer-facing environment, strong communication skills, and the ability to navigate multiple software systems.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong communication skills, both written and verbal.
• Able to navigate multiple software systems and workloads.

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor work volume and help manage center load levels.
• Coordinate Rental Car/Tow companies for one-stop service.
• Understand insurance partner requirements for authorizations, billing and load level processes.

Skills

Verbal & written communication

Multi-tasking

Customer service

Collaborative work

Tools

Microsoft Office

Job description

Caliber Collision in Atlanta, Buckhead, is seeking a Customer Service Representative to greet customers and deliver extraordinary service, while coordinating load levels and Rental Car/Tow partnerships to provide one-stop service. The role also supports insurance-related authorizations and billing processes.

Requirements include 1+ years in a customer-facing environment, strong communication skills, and the ability to navigate multiple software systems.