Customer Service Representative

Caliber; Medina (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from day one

Weekly pay

Paid vacation & holidays

Career growth opportunities

Production shop experience

Job summary

Caliber Collision in Medina is seeking a Customer Service Representative to greet customers and provide extraordinary service while managing workloads at the center. The role includes coordinating Rental Car/Tow companies to offer one-stop service and maintaining awareness of insurance partner requirements for authorizations, billing and load levels.

Ideal candidates have 1+ year in a customer-facing environment, strong communication skills, and the ability to work across multiple software

Qualifications

• 1+ year of experience in a customer-facing environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Proficient with multiple software systems (e.g., Microsoft Office).

Responsibilities

• Greet customers and provide extraordinary service.
• Coordinate Rental Car/Tow companies to deliver one-stop service.
• Understand and assist with insurance partner requirements for authorizations, billing and load levels.

Skills

Verbal communication

Written communication

Office suite

Prioritization

Team collaboration

Job description

Service Center

Medina

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You’ll gain hands-on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.