Customer Experience Specialist — Cars, Appraisals & Service

CarMax; Redlands (CA); On-site; USD 28,000 - 43,000; Full time

Job summary

CarMax in Redlands, CA is seeking a Customer Specialist to guide customers through their car-buying and selling journeys, from appraisals to the paperwork that completes the transaction.

You will deliver honest, friendly service, coordinate appointments, and collaborate with teams to ensure a seamless, transparent experience for every customer interaction.

This role operates in a fast-paced environment with a focus on safety, compliance, and a positive, can-do attitude.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication and customer service skills are essential.
• Ability to follow processes and handle data accurately.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments for appraisals and communicate findings to Buyers.
• Manage vehicle check-in, scanning, and inventory reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports and maintaining paperwork.
• Coordinate service appointments and review repair orders for billing accuracy.
• Follow EH&S requirements and keep work area clean.

Skills

Excellent communication

Customer service orientation

Relationship building

Attention to detail

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

CarMax in Redlands, CA is seeking a Customer Specialist to guide customers through their car-buying and selling journeys, from appraisals to the paperwork that completes the transaction.

You will deliver honest, friendly service, coordinate appointments, and collaborate with teams to ensure a seamless, transparent experience for every customer interaction.

This role operates in a fast-paced environment with a focus on safety, compliance, and a positive, can-do attitude.