Customer Experience Specialist – Car Rentals

Enterprise Holdings; Gainesville (FL); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Employee rental discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility at Gainesville Airport is hiring a Customer Experience Representative to greet customers professionally, explain rental terms and vehicle features, and deliver friendly, efficient service. You will verify driver information, process reservations, answer questions, and assist with add-ons to enhance the rental experience while maintaining timely service.

We offer paid time off, employee rental discounts, a 401k plan with matching, health, life, dental and vision insurance,

Qualifications

• Must be able to greet customers in a friendly and professional manner.
• Ability to explain rental terms, vehicle features, and services.
• Proficient in handling reservations and upselling optional protections and options.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use company-approved sales techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other equipment.
• Offer directions, maps, local information, and relevant service details to customers.
• Answer calls for reservations, quotes, questions, and provide information and resolutions to customers and branches.

Skills

Customer service

Sales aptitude

Communication skills

Professionalism

Education

High School Diploma or GED

Job description

Enterprise Mobility at Gainesville Airport is hiring a Customer Experience Representative to greet customers professionally, explain rental terms and vehicle features, and deliver friendly, efficient service. You will verify driver information, process reservations, answer questions, and assist with add-ons to enhance the rental experience while maintaining timely service.

We offer paid time off, employee rental discounts, a 401k plan with matching, health, life, dental and vision insurance,