Customer Experience Specialist – Car Rentals

Enterprise Holdings; Charlottesville (VA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, part of Enterprise Holdings, is hiring a Customer Experience Representative at Charlottesville Airport (100 Bowen Loop, Charlottesville, VA 22911). The role emphasizes friendly, efficient service and guiding customers through rental terms and vehicle options.

Starting pay is $16.38 per hour, with potential monthly incentive bonuses. Responsibilities include greeting customers, processing reservations, upselling protection products, assisting with directions, and ensuring a

Qualifications

• Minimum of 1 year customer service or sales experience in a fast paced environment.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior customer service by communicating rental terms and vehicle options.
• Upsell optional protection products, upgrades, fuel options, and other equipment.
• Assist with directions, maps, and local area information for customers.
• Handle reservations, rate quotes, and general inquiries by phone or in person.
• Ensure smooth rental return and report vehicle issues or maintenance needs.

Skills

Customer service

Sales experience

Education

High School Diploma or GED

Job description

Enterprise Mobility, part of Enterprise Holdings, is hiring a Customer Experience Representative at Charlottesville Airport (100 Bowen Loop, Charlottesville, VA 22911). The role emphasizes friendly, efficient service and guiding customers through rental terms and vehicle options.

Starting pay is $16.38 per hour, with potential monthly incentive bonuses. Responsibilities include greeting customers, processing reservations, upselling protection products, assisting with directions, and ensuring a