Customer Experience Rep — Evenings, Training & Perks

Enterprise Holdings; Gainesville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Training and development

Job summary

Enterprise Mobility, part of Enterprise Holdings, is seeking a Customer Experience Representative at the Gainesville Airport to deliver friendly and efficient service and guide customers through rental terms and options. This role supports a smooth rental process and timely returns in a fast-paced environment.

The position requires 18+, US work authorization, a HS diploma or GED, 2 years in customer service or sales, basic PC use, and a clean driving record.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 2 years experience in customer service or sales.
• 12 consecutive months of work/organizational experience.
• Basic PC skills and knowledge of Microsoft Office.
• Valid driver's license with clean record in past 3 years.
• No disqualifying drug or alcohol convictions in past 5 years.
• Must read, write, speak and understand English.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and services clearly.
• Recommend protection products, upgrades, and fuel options.
• Provide directions, maps, and local information to customers.
• Handle reservations, rate quotes, and general questions by phone or in person.
• Assist with vehicle return inspections and notify management of issues.

Skills

Customer service experience

Communication skills

English proficiency

Professional demeanor

Attendance reliability

Education

High School Diploma or GED

Tools

Microsoft Office

PC basics

Job description

Enterprise Mobility, part of Enterprise Holdings, is seeking a Customer Experience Representative at the Gainesville Airport to deliver friendly and efficient service and guide customers through rental terms and options. This role supports a smooth rental process and timely returns in a fast-paced environment.

The position requires 18+, US work authorization, a HS diploma or GED, 2 years in customer service or sales, basic PC use, and a clean driving record.