Customer Experience Representative- Gainesville Airport

Enterprise Holdings; Gainesville (FL); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Employee rental discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility at Gainesville Airport is hiring a Customer Experience Representative to greet customers professionally, explain rental terms and vehicle features, and deliver friendly, efficient service. You will verify driver information, process reservations, answer questions, and assist with add-ons to enhance the rental experience while maintaining timely service.

We offer paid time off, employee rental discounts, a 401k plan with matching, health, life, dental and vision insurance,

Qualifications

• Must be able to greet customers in a friendly and professional manner.
• Ability to explain rental terms, vehicle features, and services.
• Proficient in handling reservations and upselling optional protections and options.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use company-approved sales techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other equipment.
• Offer directions, maps, local information, and relevant service details to customers.
• Answer calls for reservations, quotes, questions, and provide information and resolutions to customers and branches.

Skills

Customer service

Sales aptitude

Communication skills

Professionalism

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $19.25 / hour

This position is located at the Gainesville Airport- 3880 N E 39TH Ave (Suite N) Gainesville, FL 32609

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Sunday: OFF
• Monday: OFF
• Tuesday: 8:00am - 5:00pm
• Wednesday: 8:00am - 5:00pm
• Thursday: 8:00am - 5:00pm
• Friday:7:00am - 4:00pm
• Saturday: 7:00am - 4:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Minimum of 2 years experience in customer service or sales in retail, guest services, or administrative support
• Must have 12 consecutive months of work/organizational experience
• A minimumof basic level experience and understanding of a PC and Microsoft Office Products required
• Must have a valid drivers' license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)
• Must be able to read, write, speak, and understand English