Customer Experience Specialist - Car Rentals

nationalalamo-erac; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility in Albuquerque (ABQ) is hiring a Customer Experience Representative to greet customers, explain rental terms, and upsell optional services. You will verify driver information to ensure smooth rentals and returns.

The role offers $17.15/hour with a potential monthly performance bonus, plus PTO, health/dental/vision/life insurance, a 401(k) with matching profit sharing, retirement savings, and employee rental car discounts. Schedule: Thu–Mon, 9:00am–6:00pm.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of prior customer service retail or administrative support experience.
• Valid driver's license with ≤2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction in the past 5 years.
• Must be authorized to work in the United States without sponsorship now or in the future.
• Must be at least 18 years old.
• Must be able to work the schedule listed in the job description.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms and conditions, vehicle features, and other services.
• Offer protection products, upgrades, fuel options, and additional equipment as appropriate.
• Provide directions and local information to customers.
• Handle reservations, rate quotes, questions, and callbacks.
• Maintain knowledge of company policies and report issues to Management.

Skills

Customer service

Communication

Driving license

Education

High School Diploma or GED

Job description

Enterprise Mobility in Albuquerque (ABQ) is hiring a Customer Experience Representative to greet customers, explain rental terms, and upsell optional services. You will verify driver information to ensure smooth rentals and returns.

The role offers $17.15/hour with a potential monthly performance bonus, plus PTO, health/dental/vision/life insurance, a 401(k) with matching profit sharing, retirement savings, and employee rental car discounts. Schedule: Thu–Mon, 9:00am–6:00pm.