Customer Experience Specialist - Car Rentals & Perks

Enterprise Mobility; Provo (UT); On-site; USD 2,066,000 - 3,182,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo brands. The Provo Airport site is hiring a Customer Experience Representative to greet customers, explain rental terms, and facilitate efficient rentals.

The role pays $17.50 per hour with benefits including PTO, health, life, dental and vision insurance, a 401k plan with matching profit sharing, employee rental discounts, and ongoing training.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without future sponsorship.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle options.
• Use approved sales techniques to offer protection products, upgrades, and additional equipment.
• Offer directions and local information to customers.
• Answer calls for reservations, rate quotes, and general questions; provide information and resolution.
• Place outgoing calls for callbacks and other assigned tasks.
• Assess rental condition upon return.
• Notify management of known customer or vehicle issues.
• Participate in training and development opportunities.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Communication

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo brands. The Provo Airport site is hiring a Customer Experience Representative to greet customers, explain rental terms, and facilitate efficient rentals.

The role pays $17.50 per hour with benefits including PTO, health, life, dental and vision insurance, a 401k plan with matching profit sharing, employee rental discounts, and ongoing training.