Customer Experience Specialist - Car Care

CarMax; Oklahoma City (OK); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Job summary

CarMax is hiring a Customer Advisor in Oklahoma City to be the primary liaison between customers and technicians, ensuring a transparent and trusted service experience.

You will greet customers, manage service communications, create repair orders, advise on repairs, handle payments, and maintain safety and cleanliness in a fast-paced environment. This role supports career growth within CarMax, a Fortune 100 Best Companies to Work For.

Qualifications

• Exceptional communication and interpersonal skills, both in person and over the phone.
• Strong customer service focus, consistently providing an iconic customer experience.
• Ability to read, interpret, and maintain accurate records using intermediate computer skills.
• Collaborative mindset to work effectively across departments.
• Comfortable performing multiple tasks in a fast-paced, dynamic setting.
• Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
• Commitment to safety standards and compliance, including proper use of PPE and adherence to CarMax policies.

Responsibilities

• Deliver outstanding customer service by greeting all service customers warmly and professionally.
• Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
• Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing
• Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication skills

Interpersonal skills

Record keeping

Cross-department collaboration

Multitasking

Physical stamina

Job description

CarMax is hiring a Customer Advisor in Oklahoma City to be the primary liaison between customers and technicians, ensuring a transparent and trusted service experience.

You will greet customers, manage service communications, create repair orders, advise on repairs, handle payments, and maintain safety and cleanliness in a fast-paced environment. This role supports career growth within CarMax, a Fortune 100 Best Companies to Work For.