Customer Experience Advisor – Service & Repairs

CarMax Business Services; Colorado Springs (CO); On-site; USD 28,000 - 40,000; Full time

Job summary

CarMax in Colorado Springs is seeking a Customer Advisor to deliver outstanding service to service customers. You will liaise between customers and technicians, manage repair orders, and review documentation for accuracy before invoicing.

The role requires clear communication, a strong service mindset, and the ability to handle multiple tasks efficiently. You will assist with vehicle status updates, consult on repairs, process ESP claims, and manage payments with integrity while adhering to

Qualifications

• Exceptional communication and interpersonal skills, in person and over the phone.
• Strong customer service focus delivering an iconic experience.
• Ability to read, interpret, and maintain accurate records with basic computer skills.
• Collaborative mindset across departments and teams.

Responsibilities

• Deliver outstanding customer service by greeting service customers warmly and professionally.
• Manage service communications with calls and status updates on vehicles.
• Create and process repair orders; route to technicians and review docs before invoicing.
• Discuss recommended repairs and obtain ESP claim approvals as needed.
• Handle service payments with accuracy and integrity.
• Balance multiple priorities in a fast-paced environment while resolving concerns.

Skills

Communication

Customer Service

Interpersonal Skills

Multitasking

Documentation

Job description

CarMax in Colorado Springs is seeking a Customer Advisor to deliver outstanding service to service customers. You will liaise between customers and technicians, manage repair orders, and review documentation for accuracy before invoicing.

The role requires clear communication, a strong service mindset, and the ability to handle multiple tasks efficiently. You will assist with vehicle status updates, consult on repairs, process ESP claims, and manage payments with integrity while adhering to