Automotive Service Advisor

carmax

Tolleson, Phoenix (AZ, AZ)

On-site

USD 30,000 - 41,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Holiday premium pay

Job summary

CarMax in Tolleson, AZ is seeking a Customer Advisor to deliver an exceptional customer experience. You will be the primary liaison between customers and our technicians, ensuring transparency throughout service and repair, from intake to invoicing.

This role thrives in a fast-paced, customer-focused environment and offers opportunities to grow your career with a Fortune 100 Best Company to Work For®. You will greet service customers, manage communications, and create repair orders with

Qualifications

Exceptional communication and interpersonal skills, both in person and over the phone.
Strong customer service focus delivering an iconic experience.
Ability to read, interpret, and maintain accurate records with intermediate computer skills.
Collaborative mindset to work across departments.
Ability to multitask in a fast-paced environment.
Willingness to work nights, weekends, and holidays with flexible shifts.

Responsibilities

Deliver outstanding customer service by greeting service customers warmly and professionally.
Manage service communications with calls and status updates.
Create and process repair orders accurately and route to technicians; finalize repair docs for invoicing.
Consult with customers on repairs and ESP claim approvals.
Handle service payments and cash management with precision.
Balance multiple priorities in a high-energy setting while addressing concerns promptly.
Follow EH&S requirements and maintain a clean work area.