Customer Experience Advisor

CarMax Business Services; O'Fallon (IL); On-site; USD 2,094,000 - 3,582,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Holiday pay

Job summary

CarMax is seeking a Customer Specialist to deliver a customer-first experience across car buying and selling journeys in O'Fallon, IL. You will guide customers through appraisals, test drives, financing applications, and paperwork while upholding CarMax quality standards.

You will also conduct vehicle condition assessments, manage inventory processes, and coordinate service appointments. Strong communication, integrity, and teamwork are essential as you support cross-team collaboration to ensure

Qualifications

• Strong communication skills and ability to represent CarMax professionally.
• Ability to build lasting customer relationships and find win-win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to manage multiple tasks with attention to detail and meet deadlines.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Document vehicle conditions for appraisals and communicate findings to Buyers.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to ensure quality standards.
• Handle administrative tasks like printing reports and managing paperwork.
• Coordinate service appointments and review repair orders for accuracy in billing.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist to deliver a customer-first experience across car buying and selling journeys in O'Fallon, IL. You will guide customers through appraisals, test drives, financing applications, and paperwork while upholding CarMax quality standards.

You will also conduct vehicle condition assessments, manage inventory processes, and coordinate service appointments. Strong communication, integrity, and teamwork are essential as you support cross-team collaboration to ensure