Customer Experience Advisor

CarMax Business Services; Urbana (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Holiday Premium Pay

Job summary

CarMax is seeking a Customer Advisor to act as the primary liaison between customers and technicians, ensuring transparency and trust throughout the service and repair process.

This role thrives in a fast-paced, customer-focused environment with opportunities to grow your career at a Fortune 100 Best Company to Work For®. You will greet customers, manage service communications, process repair orders, discuss ESP claims, handle payments, and uphold safety standards.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus and ability to deliver an iconic experience.
• Ability to read, interpret, and maintain accurate records with intermediate computer skills.
• Collaborative mindset to work across departments.
• Ability to multitask in a fast-paced environment.
• Ability to stand or walk for extended periods and work flexible shifts (nights, weekends, holidays).
• Commitment to safety standards and PPE usage.

Responsibilities

• Deliver outstanding customer service by greeting all service customers warmly and professionally.
• Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
• Create and process repair orders accurately, routing to technicians and reviewing repair documentation before invoicing.
• Consult with customers on recommended repairs and obtain approvals for ESP claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment while resolving customer concerns promptly.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Communication skills

Customer service focus

Interpersonal skills

Multi-tasking

Attention to detail

Record keeping

Teamwork

Flexibility

Safety awareness

PPE adherence

Job description

CarMax is seeking a Customer Advisor to act as the primary liaison between customers and technicians, ensuring transparency and trust throughout the service and repair process.

This role thrives in a fast-paced, customer-focused environment with opportunities to grow your career at a Fortune 100 Best Company to Work For®. You will greet customers, manage service communications, process repair orders, discuss ESP claims, handle payments, and uphold safety standards.